Nondiscrimination Policy

Your Health Idaho complies with applicable federal civil rights laws pertaining to eligibility determination and does not discriminate on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (which includes discrimination on the basis of sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes.

Your Health Idaho will provide reasonable modifications for individuals with disabilities and appropriate auxiliary aids and services, including qualified interpreters for individuals with disabilities and information in alternate formats, such as braille or large print, free of charge and in a timely manner, when such modifications, aids, and services are necessary to ensure accessibility and an equal opportunity to participate to individuals with disabilities; 

Your Health Idaho provides language assistance services, including electronic and written translated documents and oral interpretation, free of charge and in a timely manner when such services are a reasonable step to provide meaningful access to an individual with limited English proficiency.

Your Health Idaho provides access to:

  • Free aids and services to people with disabilities to communicate effectively with us, such as TTY for text telephone at 1-800-377-3529.
  • Free language services to people whose primary language is not English. If you need these services, contact 1-855-944-3246.

Consistent with this policy, all Your Health Idaho employees are responsible for ensuring compliance with applicable nondiscrimination laws.

Grievance Procedure

If you believe Your Health Idaho has failed to provide these services or discriminated in another way, you can file a grievance. It is against the law for Your Health Idaho to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance.

The availability and use of this grievance procedure does not prevent a person from pursuing other legal or administrative remedies, including filing a complaint of discrimination on the basis of race, color, national origin, religion, creed,  or sex (which includes discrimination on the basis of sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes)., marital status, age or disability in court or with the U.S. Department of Health and Human Services, Office for Civil Rights.

Grievance Requirements:

  • Grievances must be submitted to the Section 1557 Coordinator within 60 days of the alleged discriminatory action if filing with Your Health Idaho, or within 180 days of the date the person filing the grievance becomes aware of the alleged discriminatory action if being submitted to HHS.
  • A complaint must include or state:
    • The name and address of the person filing it.
    • The problem or action alleged to be discriminatory, and the remedy or relief sought.

File a complaint with Your Health Idaho

By postal mail:

Section1557 Coordinator
Your Health Idaho
P.O. Box 50143
Boise ID, 83705

By telephone:

1-855-944-3246

1-800-377-3529 (TTY)

Electronically:

Submit a form here. 

File a complaint with Health and Human Services’ Office for Civil Rights (OCR) 

By postal mail:

S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

By telephone:

800-368-1019 (voice)

800-537-7697 (TDD)

Electronically:

https://www.hhs.gov/civil-rights/filing-a-complaint/index.html

 

After filing

  • Your Health Idaho will make appropriate arrangements to ensure that individuals with disabilities and individuals with limited English proficiency are provided auxiliary aids and services or language assistance services, respectively, if needed to participate in this grievance process. Such arrangements may include, but are not limited to, providing qualified interpreters, providing taped cassettes of material for individuals with low vision, or assuring a barrier-free location for the proceedings. The Section 1557 Coordinator will be responsible for such arrangements.
  • The Section 1557 Coordinator (or her/his designee) shall conduct an investigation of the complaint. This investigation may be informal, but it will be thorough, affording all interested persons an opportunity to submit evidence relevant to the complaint. The Section 1557 Coordinator will maintain the files and records of Your Health Idaho relating to such grievances. To the extent possible, and in accordance with applicable law, the Section 1557 Coordinator will take appropriate steps to preserve the confidentiality of files and records relating to grievances and will share them only with those who have a need to know.
  • The Section 1557 Coordinator will issue a written decision on the grievance, based on a preponderance of the evidence, no later than 30 days after its filing, including a notice to the complainant of their right to pursue further administrative or legal remedies.
  • The person filing the grievance may appeal the decision of the Section 1557 Coordinator by requesting review by the Chief Executive Officer/General Counsel  within 15 days of receiving the Section 1557 Coordinator’s decision. The Chief Executive Officer/General Counsel shall issue a written decision in response to the appeal no later than 30 days after its filing.